speakwell

“Kind words do not cost much. Yet they accomplish much.” – Blaise Pascal When your job is to talk to your company’s customers, it becomes necessary to know what to say. While many companies understand the importance of good customer service, not many of them focus on improving it . But as a call centre representative, you’d want to help your customer as much as you can. Using the right words can help you considerably in this regard. Why use selective words (or phrases)? The choice of words can have a huge impact on your service quality. In most of the cases, when a customer comes to you, he or she is confused and/ or frustrated. The customer wants to know the answers to an issue or he/she wants to resolve one. You’ll be the person who will be taking care of the customer. If you irritate the customer, he or she might stop using your company’s product. On the other hand, if you treat the customer the right way, you might increase the company’s revenue. The difference in ...